The union defense minister Rajnath Singh launched Artificial-Intelligence powered application on July 15, 2021.

It has been developed by the ministry of defense with the assist of IIT Kanpur to enhance the grievance redressal in the central government.

This app will spontaneously handle as well as examine the complaints of the people.

It will also reduce human intervention, save time, and will bring more transparency to their disposal.


According to the defense ministry, lakhs of complaints have been received on the CPGRAMS portal (Centralised Public Grievance Redress and Monitoring System Portal) of the Administrative Reforms and Public Grievances Department. So, in this case, this application will have excellent use in understanding the nature of complaints, their history from where they developed.



It is ‘Centralised Public Grievance Redress and Monitoring System Portal.’

It is a platform that is based on web technology. In

It is focused on enabling the submission of the grievances by the aggrieved citizens from anywhere and anytime basis to the Departments/Ministries/Organisations who can scrutinize and take action for the speedy and favorable redress of these grievances.

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